At the end of your auction, you will have the option to manually charge the credit card registered to the auction if the invoice is unpaid.
Please Note: Tip charge will be removed from the total amount of the invoice if a payment is manually charged.
Follow these steps to manually charge the credit card on file for winning bidders.
Step 1) Select the name of your auction under “Manage Events”
Step 2 ) Please go to “Invoices” > Select the Invoice > “Card On File” > Click on “Yes” > “Process payment Minus Tip”
Step 3) Confirm if the payment has been processed. The invoice status will be changed to “Paid” once the manual charge is successful.
Instructions for CLASSIC users:
There are two ways to charge a credit card that has been pre-registered and on file for your auction:
1. You can charge each invoice individually
2. Charge all the Credit Cards in bulk
Note: If you have a Free Plan activated, this will be done automatically when your auction ends.
Charging Credit Cards Individually:
From the Invoices page, you can click “Yes” in the CC column and will see a prompt to charge the card on file.
Or you can also click on the Bidder Name, and you will see a blue button to “Charge Payment.”
Charging Credit Cards in Bulk:
To charge all the credit cards in Bulk, check the invoices you’d like to charge, and in the “Bulk Actions” dropdown, choose “Charge Credit Cards.”
Note: If a credit card is declined, as the Bidder, you can simply go back into your invoice and click “Pay Now” to enter a new card.
(This can occur for different reasons. Most often, the card issuer needs approval from the cardholder to allow the charge for security purposes. Contact the card-issuing bank to get the approval cleared to try again for success.)
